Streamyx Down and Fixed, again

Just like many other Malaysians, my Internet broadband service — TMNet Streamyx — was unreliable in the last week. The Internet connection kept on disconnecting. If connected (lucky!), it was snail speed broadband connection. How to solve the problem? I called the free service number “100” for 3 times and the technicians troubleshoot my line for 3 times to fix it too.

1st call

My line was very noisy. Called 100 and opened a file. The next day, we received a call from TM technician asking if the line was clear (without visiting my house). Yes, it was clear at that moment. Few hours later, the line noise is back. Streamyx was also down. Called 100 again.

2nd call

The TM technician came in the morning and I hadn’t woke up (typical liewcf’s blogger life style). My brother told me that the technician told him that the phone line was soaking in the water (?!?!). He had clear the water and the line was ok. Good job, fixed in 5 minutes! (although the solution was abnormal)

Again, the broadband connection up for a few hours and down again… Testing our patience huh?

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Celcom Home, Hop and Away Broadband Plan

Celcom home, hop and away broadband package

While TMNet announced the Streamyx Combo package, Celcom (TMNet’s sister company) also launched the “Home, Hop & Away” plan, which combines Celcom 3G and Streamyx broadband services. With the broadband plan, you can enjoy high speed Internet connectivity at home and when you travel.

What is “Home, Hop & Away” package?

“Home, Hop & Away” package is a combination of Streamyx 1.0Mbps (free ADSL modem) + Celcom Broadband Basic (up to 384kbps). Current promotion price is RM108 per month, which RM48 cheaper than subscribing the 2 services separately.

Package sign up can be done at any Celcom branch or TMPoint in Malaysia. The package is open for existing Streamyx/Celcom subscribers too.

Notes about “Home, Hop & Away” broadband package

  • The minimum subscription period for the package is 18 months. During the minimum subscription period, you are not allowed to terminate or change the package to other Streamyx or Celcom broadband packages.
  • If you are to terminate the Home, Hop & Away subscription before 18 months, you would need to pay RM350 of penalty charge.
  • The SIM card provided is dedicated to Internet services only, no voice or SMS services.
  • Fair Usage Policy at 5GB per month for Celcom Broadband. If you exceed the 5GB allocation, Celcom reserves the right to lower down your bandwidth speed.
  • 3G SIM card modem is NOT included. It costs few hundreds bucks for one.

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