Beware of “Verify Your TM Account” Email Phishing Scam

Email phishing MALAYSIA – This is a public service announcement. I received an email from Telekom Malaysia Berhad (TM) asking help to spread the word about a recent email phishing scam that asks TM customers for their user account information.

The email claims to be from TM with subject titles such as “Verify Your TM Account” and threaten to shut down the user’s account if their account details are not “verified”.

TM would like to clarify that this email does NOT come from TM or any of its subsidiaries. TM would like to advice customers who receive the scam email message to delete it immediately, NOT to respond and DO NOT click links in the email.

If you have been contacted by anyone on this matter, please immediately report and verify this by calling TM UniFi Centre at 1–300–88–1221 for UniFi customers or call TM Customer Support Centre at 100 for TM Streamyx customers.

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At Last, TM Customer Support is on Twitter (@TMConnects)

Tmconnect twitter

Telekom Malaysia (TM), largest Internet Service Provider, is now providing customer support on Twitter using @TMConnects handler.

The Twitter account is not to be confused with the official Telekom Malaysia Bhd Twitter account, @TMCorp. @TMConnects is the official channel for TM service-related support and queries. And, they have a working hour of Monday to Friday, 9am to 5pm. As well as, rules of engagement.

Read about for my TM connect experience after the break.

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Streamyx Down and Fixed, again

Just like many other Malaysians, my Internet broadband service — TMNet Streamyx — was unreliable in the last week. The Internet connection kept on disconnecting. If connected (lucky!), it was snail speed broadband connection. How to solve the problem? I called the free service number “100” for 3 times and the technicians troubleshoot my line for 3 times to fix it too.

1st call

My line was very noisy. Called 100 and opened a file. The next day, we received a call from TM technician asking if the line was clear (without visiting my house). Yes, it was clear at that moment. Few hours later, the line noise is back. Streamyx was also down. Called 100 again.

2nd call

The TM technician came in the morning and I hadn’t woke up (typical liewcf’s blogger life style). My brother told me that the technician told him that the phone line was soaking in the water (?!?!). He had clear the water and the line was ok. Good job, fixed in 5 minutes! (although the solution was abnormal)

Again, the broadband connection up for a few hours and down again… Testing our patience huh?

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Celcom Home, Hop and Away Broadband Plan

Celcom home, hop and away broadband package

While TMNet announced the Streamyx Combo package, Celcom (TMNet’s sister company) also launched the “Home, Hop & Away” plan, which combines Celcom 3G and Streamyx broadband services. With the broadband plan, you can enjoy high speed Internet connectivity at home and when you travel.

What is “Home, Hop & Away” package?

“Home, Hop & Away” package is a combination of Streamyx 1.0Mbps (free ADSL modem) + Celcom Broadband Basic (up to 384kbps). Current promotion price is RM108 per month, which RM48 cheaper than subscribing the 2 services separately.

Package sign up can be done at any Celcom branch or TMPoint in Malaysia. The package is open for existing Streamyx/Celcom subscribers too.

Notes about “Home, Hop & Away” broadband package

  • The minimum subscription period for the package is 18 months. During the minimum subscription period, you are not allowed to terminate or change the package to other Streamyx or Celcom broadband packages.
  • If you are to terminate the Home, Hop & Away subscription before 18 months, you would need to pay RM350 of penalty charge.
  • The SIM card provided is dedicated to Internet services only, no voice or SMS services.
  • Fair Usage Policy at 5GB per month for Celcom Broadband. If you exceed the 5GB allocation, Celcom reserves the right to lower down your bandwidth speed.
  • 3G SIM card modem is NOT included. It costs few hundreds bucks for one.

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