How Long Time Needed to Claim a Warranty for Maxis iPhone 3GS
As you know, my iPhone 3Gs was dead. I went to Maxis tower to claim warranty for my dead iPhone 3GS. It was not a very pleasant experience..
I reached Maxis tower at 3.00pm (Oct 10, 2009). Took a queue number “866”. Number of customers waiting was 14, as printed on the queue ticket.
Waited 1 hour more for my turn, I almost dozed off at the customer waiting area. The staff who attended me wanted to troubleshooting the bricked iPhone, and the time needed was one and a half hour!
“What?! You need one and half hour to troubleshoot a bricked iPhone?! It is dead! Dead!”, I shout in my mind. I had no choice but to leave the iPhone in Maxis tower and go back 1 & 1/2 hour later.
6.00pm. I back to Maxis tower and the staff told me what I expected 90 minutes ago, “I could not switch on the iPhone at all.” He told me that I would get a replacement unit.
When he tried to fill the repair form for me, the server jammed. Waited for server recovery. After everything was done, it’s already 6.30pm.
I spent 3 & 1/2 hour to make a warranty claiming request for my Maxis iPhone 3Gs.
The staff told me that I would get a new iPhone unit in one or two weeks, depends on the stock availability.
*crossing my fingers*
What’s your worst customer service nightmare?
More Information:
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Damn thats just pathetic! Nothing else to say really…
That is the worst experience for claiming a warranty. But atleast you will get new iphone soon.
That’s terrible. How about your data inside? all gone?
I think the dead iphone will be disposed.
sory to hear bout ur iPhone, hopefuli they can stil retrieve ur old data in tat dead phone
the data is not recoverable. luckily I sync iphone almost daily. however, I still lost some pics and notes, and some software data.
one week or two week is just a bluff…i bet you will wait until one month also cannot get back. imagine they have how many iphone stock ready to be sold away. why cant they just give you a new one straight away! haha. my friend have this experience until he complain to the consumer bureau of malaysia then he got his new iphone the next two days!!
we can do nothing even we knew it is a bluff…
Don’t worry. If I don’t get a new iphone in 2 weeks, I will complain to their manager :)
Just like namewee and TNB… huhuhu
did u install winterboard by any chance? i bricked mine doing that. =) restored n working now…
no. what is winterboard, by the way?
Winterboard is a tool for styling your iDevice with themes and other neat features, yet its only for jailbroken devices and I bet your’s wasnt one of them.
ya, I don’t jailbreak iphone