At Last, TM Customer Support is on Twitter (@TMConnects)

Tmconnect twitter

Telekom Malaysia (TM), largest Internet Service Provider, is now providing customer support on Twitter using @TMConnects handler.

The Twitter account is not to be confused with the official Telekom Malaysia Bhd Twitter account, @TMCorp. @TMConnects is the official channel for TM service-related support and queries. And, they have a working hour of Monday to Friday, 9am to 5pm. As well as, rules of engagement.

Read about for my TM connect experience after the break.

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3 Ways to Improve Internet Speed When Streamyx Sucks

SMW4 Cable Network
SEA-ME-WE 4 cable network [image by Wikipedia]

Malaysia. TM Streamyx broadband connection is extremely slow recently due to the cable fault on the SMW4 submarine cable network. It is expected to be fixed on Sunday, 2 May 2010.

While we are waiting for it to be fixed, I show you 3 ways you can to do to improve your Internet speed.

1. Reconnect to get new IP address

While not scientifically tested, some IP ranges get faster speed that the others.

Try to reconnect your Streamyx connection then test speed at SpeedTest. I get a better speed after reconnections. Reconnect again if the speed become slower.

2. Use TMnet proxy server

Proxy server is a caching server which keep copies of visited web pages. By applying proxy server, you can load a website faster if it is already in the cache.

TMnet open proxy server is: Port: 3128

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Streamyx Down and Fixed, again

Just like many other Malaysians, my Internet broadband service — TMNet Streamyx — was unreliable in the last week. The Internet connection kept on disconnecting. If connected (lucky!), it was snail speed broadband connection. How to solve the problem? I called the free service number “100” for 3 times and the technicians troubleshoot my line for 3 times to fix it too.

1st call

My line was very noisy. Called 100 and opened a file. The next day, we received a call from TM technician asking if the line was clear (without visiting my house). Yes, it was clear at that moment. Few hours later, the line noise is back. Streamyx was also down. Called 100 again.

2nd call

The TM technician came in the morning and I hadn’t woke up (typical liewcf’s blogger life style). My brother told me that the technician told him that the phone line was soaking in the water (?!?!). He had clear the water and the line was ok. Good job, fixed in 5 minutes! (although the solution was abnormal)

Again, the broadband connection up for a few hours and down again… Testing our patience huh?

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Celcom Home, Hop and Away Broadband Plan

Celcom home, hop and away broadband package

While TMNet announced the Streamyx Combo package, Celcom (TMNet’s sister company) also launched the “Home, Hop & Away” plan, which combines Celcom 3G and Streamyx broadband services. With the broadband plan, you can enjoy high speed Internet connectivity at home and when you travel.

What is “Home, Hop & Away” package?

“Home, Hop & Away” package is a combination of Streamyx 1.0Mbps (free ADSL modem) + Celcom Broadband Basic (up to 384kbps). Current promotion price is RM108 per month, which RM48 cheaper than subscribing the 2 services separately.

Package sign up can be done at any Celcom branch or TMPoint in Malaysia. The package is open for existing Streamyx/Celcom subscribers too.

Notes about “Home, Hop & Away” broadband package

  • The minimum subscription period for the package is 18 months. During the minimum subscription period, you are not allowed to terminate or change the package to other Streamyx or Celcom broadband packages.
  • If you are to terminate the Home, Hop & Away subscription before 18 months, you would need to pay RM350 of penalty charge.
  • The SIM card provided is dedicated to Internet services only, no voice or SMS services.
  • Fair Usage Policy at 5GB per month for Celcom Broadband. If you exceed the 5GB allocation, Celcom reserves the right to lower down your bandwidth speed.
  • 3G SIM card modem is NOT included. It costs few hundreds bucks for one.

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TMNet Streamyx Combo

This is a guest post by Calvyn from Calvyn is an IT Engineer from Penang. He blogs about Life working experience as a Tech freak.

Currently I am using Maxis 3G broadband basic package (download 384kbps), every month RM68. As you can see, I have written a lot of lousy services I encountered before in my blog. I always look for alternative Internet Service Provider.

Why I did not use Streamyx previously?

Long time ago, my parent has changed the rental fixed line to home prepaid fixed line to cut off the monthly rental fees of RM26. With home prepaid fixed line, simply top up RM50 which may valid for 3 month, and extended 3 month with no outgoing call, calling rate will be slightly higher then normal rental fix line, just like our prepaid mobile phone.

I checked with Kedai Telekom, Streamyx for home prepaid fixed line need to pay additional RM10 per month. Meaning, if a Streamyx Basic Package was RM77 + RM10 = RM87. After the calculation, including prepaid top up, seems like not worth the money. Kedai Telekom does not allow me to switch back to rental fixed line. That is the reason I did not use Streamyx previously.

Streamyx Combo

Recently, Streamyx have one promotion called Streamyx Combo. With the package, I can enjoy a cheaper rate compare to my current Maxis boardband service. The basic package is RM60 (download 384kbps) which comes with a free fixed line (no rental fees) and ADSL modem.

Streamyx Combo

If you are currently using any Streamyx package, you may also change your package to this Streamyx Combo package to save a few bucks.

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