Outage: TM Net International Link to Europe

TM Net has confirmed that my Internet connection problem yesterday is their fault.

Here I quote the whole email received from TM Net Sdn. Bhd.

NOTIFICATION OF SERVICE DEGRADATION OF TM NET INTERNATIONAL LINKS

Dear Valued Customer,

TM Net Sdn Bhd’s Internet service is currently experiencing a slight drop in performance caused by outages of an international link to Europe. Some Internet users in Malaysia and other parts of Asia may be experiencing some delay when assessing websites hosted outside of Malaysia, especially to Europe. This is due to a submarine cable failure at the SMW3 S5.1 off Mumbai Sea in India.

As a result, TM Net is currently running slightly short on international capacity especially to Europe. TM Net is currently working closely with the cable restoration team to restore the link.

TM Net has taken immediate action to divert some traffic through other back-up links to reduce the traffic congestion. We will be making announcement when the service has resumed to normal.

TM Net Sdn Bhd apologizes for any inconvenience caused but at the same time we would like to assure you that what we are doing is necessary in order to restore the service as soon as possible.

Customers can call our TM Net Customer Interaction Center at 1-300-88-9515 or 1-300-88-1515 from 8:00 a.m. till midnight or email at custcare@tm.net.my for further enquiries about the service.

Thank you.

Best Regards,

TM Net Sdn Bhd

Note that the problem affected to general outgoing connections, not limited to Europe. My websites are hosted in U.S, this is a bad news for broadband user like me.

Ironically, a TM agent came to my office to promote the TM e-Voice service. I took the chance to complain to him! Muahaha…

By the way, if you are planning to call the customer service phone number, please prepare to wait for 30 minutes before you get human to answer you. This is the experiences collected from many people.

Thought:
I gonna get a backup Internet connection. Too bad the Jaring wireless broadband is not extend to my place(Kluang, Johor) yet. Get a Jaring dial-up account first.

P/S: Due to connection problem, I took few hours and multiple attempts to post this…