TMNet Streamyx ADSL Modem Light is Blinking Frequently

Recently, I am not productive in work. The main reason is because I have been having bad Internet connection since last month.

The TMnet Streamyx broadband connection is very unstable. It disconnects very often and have problem staying connected for a couple hours, plus it is hard to reconnect. The modem DSL light is blinking very often. The phone line has noisy noises.

I made a report at Telekom Malaysia at Oct 23, 2007. The contractor came on the next day to check and fix the problem. They changed the phone socket box to a new one (RM5) and test the line. It was okay.

But, just as soon as they left, the phone line was noisy again and the DSL light was blinking. shrug

At the next day, my mother received a call from Telekom asking whether the problem has been solved or not. She doesn’t know Malay language. “Tak tau. (means: don’t know)”, she answered. No more call from Telekom again after that.

After patiently waiting and praying, I cannot stand it anymore. I made another report by dialing “100” and found out that my previous report has been closed without our confirmation. That’s not good. Anyway, the receptionist re-opened the previous report and promised to send technicians over.

Let’s wait and see how long it takes to fix the problem.

Trick: when your modem DSL light is blinking, you can pick up the phone that uses the spitted line. Strangely, the DSL light would stop blinking!

My two cents

My first impression is that Telekom source out all the technical support work to its contractors. Calling to phone support line does not bug you to check your connection settings again (or, it is because I have a previous opened report?), they simply send the technicians. As as result, the customers get faster technical support than last time.

However, not all contractors are knowledgeable to solve your connection problem. The contractor that came to my house seemed rush and didn’t listen to me. He insisted that the phone socket box was the cause, changing it would solve all the problems. It had been proven that he was wrong.

Hopefully, the problems could be solved at second attempt. I hate to see the blinking DSL light again!

P.S. Some friends in big towns told me that their Streamyx connections have become faster than before now. That’s good news for them!